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Describe your issue – you will receive a personal link to your support ticket by e-mail.
What is it about? Often there is a solution right away.
Your tickets are on your order page
You can download them there at any time, add them to your wallet or pass them on – even if you no longer have the email. We will send you the link again.
No email received? Go straight to your order page with your order number
You will find the order number on your invoice and in the order confirmation. We also need the email address or the postcode of your order.
You can cancel free and unpaid orders yourself on your order page.
Rebook or change details
You can usually change names and details of your tickets yourself on your order page. To rebook to another ticket type or date, please write to us.
Payment or invoice
On your order page you can pay an open order, change the payment method and look up the bank details. Your invoice is available for download there as well.
Question about the event
Admission, start time and venue are shown on the event page and on your ticket. Questions about the programme, directions, accessibility or age limits are answered by the organizer – write to us and we will pass your question on.
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Request ticket return
Enter your order details — we instantly check whether a return is possible. The TRS fee is not refunded.
What is it about? Often there is a solution right away.
Your tickets are on your order page
You can download them there at any time, add them to your wallet or pass them on – even if you no longer have the email. We will send you the link again.
No email received? Go straight to your order page with your order number
You will find the order number on your invoice and in the order confirmation. We also need the email address or the postcode of your order.
You can cancel free and unpaid orders yourself on your order page.
Rebook or change details
You can usually change names and details of your tickets yourself on your order page. To rebook to another ticket type or date, please write to us.
Payment or invoice
On your order page you can pay an open order, change the payment method and look up the bank details. Your invoice is available for download there as well.
Question about the event
Admission, start time and venue are shown on the event page and on your ticket. Questions about the programme, directions, accessibility or age limits are answered by the organizer – write to us and we will pass your question on.
